Leased services provided by telephone companies, both Local Exchange Companies and Interexchange Carriers, have undergone significant changes over the last decade. Improved services provided at lower costs benefit the customer so long as the customer is made aware of these services.

Long distance per minute charges have been tremendously reduced over the last few years and usually without any long-term contracts. Evaluations of current provider(s) should be made with respect to quality of service, billing accuracy, and client calling patterns.

Leased services, that is, dedicated circuits, business lines, trunks, and features should be evaluated with the same criteria as long distance and also with respect to usage. Significant percentages of leased services are not utilized by clients and can be disconnected. HCG personnel can also assist in chronic areas such as billing problems, service issues and fraud.